Shipping Policy

Lilly’s Wardrobe

1. ORDER PROCESSING

Each order is carefully processed to ensure accuracy and quality before shipment.

Please allow 1–3 business days for order processing prior to dispatch.

Orders placed on weekends or public holidays will be processed on the next business day.

2. DELIVERY TIME

Our standard estimated delivery time is 5–15 business days, depending on your location.

We work with reliable international shipping partners to ensure your order is delivered safely and efficiently.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please note that delivery times are estimates and may vary due to carrier or customs delays.

3. SHIPPING COSTS

We are pleased to offer free shipping on all orders, with no minimum purchase required.

There are no additional delivery charges at checkout unless otherwise stated.

4. ORDERING PROCESS

To place an order:

  • Select your product and add it to your cart

  • Proceed to checkout and enter your shipping details carefully

  • Choose your preferred payment method

  • Complete your order via our secure, SSL-encrypted checkout system

  • Receive a confirmation email after successful payment

5. DELAYS & EXTERNAL FACTORS

Delivery times may occasionally be affected by factors beyond our control, such as:

  • Peak seasonal demand

  • Customs processing

  • International shipping disruptions

  • Carrier delays

We always aim to keep you informed and ensure your order arrives as quickly as possible.

6. CUSTOMER SUPPORT

If you have any questions about your order or need assistance, you can contact our support team at:

info@lillys-wardrobe.com

We are happy to help.

7. SHIPPING PROTECTION (OPTIONAL)

To provide extra peace of mind, we may offer optional Shipping Protection at checkout.

When selected, this protection may cover:

Lost Packages

If your order is confirmed lost in transit, we may arrange a replacement.

Damaged Packages

If your order arrives damaged, we may provide a replacement depending on the situation.

7.1 How claims work (if protection is selected)

If Shipping Protection is included:

  • Contact support within 7 days of the estimated or actual delivery date

  • Provide your order number and relevant proof (tracking info or photos if applicable)

  • Our team will review your request and respond as quickly as possible

7.2 Exclusions (if applicable)

Shipping Protection does not cover:

  • Incorrect or incomplete shipping addresses provided by the customer

  • Packages marked as delivered but stolen after delivery

  • Delays caused by customs, carriers, or external shipping issues

8. FINAL NOTE

We always strive to ensure safe, timely delivery of every order. While we work with trusted logistics partners, some factors may be outside our control.

For any questions, please contact us at:

info@lillys-wardrobe.com